Make it stand out
client agreement form
before we begin…
This Agreement is entered into by and between: You (Client) and Tonya Baynes (Coach ) whereby Coach agrees to provide Coaching Services for Client. This agreement will begin on today’s date.
SERVICES: Coach Tonya Baynes will facilitate a co-creative process in which the client gains clarity on their goals and obstacles. Coach will provide guidance and support in creating a smart plan into action and will place a strong emphasis on accountability. The services to be provided by the Coach to the client are face-to-face, video chat or telephone coaching, as agreed jointly with the Client. Client acknowledges that Coach Tonya Baynes is not a licensed therapist or physician, and is not trained in diagnosing psychological or medical conditions.
COACH’S ROLE:
Coach will bring attentive listening, understanding, belief in Client and commitment to their success.
Client can expect to be challenged, stretched, and encouraged to deepen the work done in sessions by writing, taking some action, resolving relationships or things that feel incomplete. Client is free to negotiate, accept or decline.
Coach cannot guarantee results. A Client’s results come from gaining clarity, developing potential paths for their future, and having the courage and determination to create action.
CONFIDENTIALITY: This coaching relationship, and information shared by the Client as part of this relationship, will be kept private and confidential. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. Exceptions to confidentiality relate to circumstances such as an imminent or likely risk of danger or harm to the Client or others or involves illegal activity.
The Coach engages in training and continuing education to pursue and maintain coaching credentials. That process may require the names and contact information of all Clients for possible verification. Coach Tonya Baynes maintains a (password protected) coaching log of client names and session hours, used in submission for accreditation. By signing this contract, you consent to have your name and email or phone included in the log. This log will only be shared in the event the application for various accreditations is audited.
CLIENT’S ROLE:
Client will come to sessions centered and ready to engage honestly and openly. Client will be motivated and committed to take action on the determined goals, realizing that anything less than intentional full participation will not lead to success.
Client will make every attempt to give coaching sessions high priority and arrange their schedule to honor the agreed upon time.
Client acknowledges that they can financially afford the coaching fee and agrees that ultimately, it is the Client’s responsibility that the Coach gets paid for the services used.
PROCEDURES:
Prior to each session, Client will determine the desired focus for the session, and forward any information needed, 24 hours in advance. This will include the session prep sheet and any tasks from the prior meetings.
Calls - Client will initiate the call to Coach at the scheduled time.
Face to Face and Video Chat options - Client will receive separate instructions before the start of the session.
If the session is initiated late, the original end time will be kept unless both Coach and Client are able to easily extend the session.
If Client wishes to contact Coach outside of scheduled coaching sessions, Client may contact Coach through email. Coach will make every attempt to respond within 24 hours, with a reply email or 5-10 minute phone call at no additional charge.
SCHEDULE AND FEES: Coach and Client will work together to choose a regular time for coaching sessions. Client will be automatically charged before each session. Late payments and unavailable funds may alter the terms of this agreement and possibly lead to termination of the coaching program.
CANCELLATION POLICY: If the Client needs to reschedule a session, the Client agrees to notify the Coach at least 24 hours in advance and the Coach agrees to do the same. Cancellations within the 24-hour period are subject to a $100 charge for the session or the forfeiture of a prepaid session, waived at the sole discretion of Coach Tonya Baynes. No calls or no shows will be charged a $100 fee for the session and will not be rescheduled.
TERMINATION: Either the Client or the Coach may terminate this Agreement at any time, for any reason with 2 weeks written notice. A formal discussion is ideal for wrapping up the engagement, but not mandatory. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.
ENTIRE AGREEMENT: This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. The Client agrees to indemnify, defend, release and hold Coach Tonya Baynes, harmless of, from and against any and all costs, losses, claims, damages, liabilities, expenses and other obligations (including, without limitation, reasonable attorneys’ fees and costs) asserted or recovered against or incurred by Coach Tonya Baynes in connection with the services proposed or provided herein. Coach Tonya Baynes makes no warranties express or implied in connection with the services provided or proposed herein. Client acknowledges that results are purely subjective and may vary between clients. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.